🎬 90-second tourHow SevaSangam works · end-to-end
One real customer journey, from her first WhatsApp message to ₹2,360 in your UPI. Follow Priya Mehta through the 7-step flow.
💬
⏱ 10:14 AM · 0 sec1. Priya WhatsApps you
From your Mini-site WhatsApp button · or her society's RWA group
An Indian customer almost never fills a form. They WhatsApp. Priya saw your mini-site link in her RWA group, tapped 💬 WhatsApp Sharma AC.
📱 Priya Mehta: "AC se thandi hawa nahi aa rah
See it in Requests → 🤖
⏱ 10:14 AM · 4 seconds later2. SevaSangam auto-replies in Hinglish
Auto-reply rule fires on the keyword "AC"
While you're driving to your 10:30 AM job, SevaSangam's WhatsApp auto-reply already buys you trust. Priya now knows she'll get help. A Request is created in your inbox — you'll see it at your next break.
📱 Sharma AC Services: "Namaste 🙏 General service ₹500 · Gas refill ₹2,000+ · AMC ₹2,400/yr. Reply BOOK and we'll send a slot."
See auto-reply templates → ▤
⏱ 10:18 AM · 4 minutes later3. You send a Quote in 30 seconds
From the Requests inbox → one tap → drawer
You pull over, tap Quote on Priya's request. SevaSangam pre-fills her details + a 2-line quote from your price book. CGST + SGST auto-applied. You tap Send WhatsApp.
Q-0185 · Priya Mehta
AC general service · 2 units
Subtotal ₹1,600 · GST 18% ₹288
✅
⏱ 10:24 AM · 6 minutes later4. Priya approves with one tap on WhatsApp
She tapped the green "Approve" button in the WhatsApp message
You don't even see her reply — SevaSangam sees the approval webhook. The Quote turns green. A Job auto-creates on Saturday 11:00 AM. Suresh (your senior tech) gets pinged on his app: "1 new job assigned."
Quote Q-0185 — APPROVED ✓
→ Job J-0312 created on Sat 16 May 11:00 AM
→ Suresh M. notified · WhatsApp confirmation sent to Priya
See it on Schedule → ◉
⏱ Saturday 12:48 PM · 2 days later5. Suresh finishes the job, marks complete
From Suresh's phone — Aadhaar check-in, before/after photos, customer signature
Suresh checked in at 11:32 AM (GPS verified within 50m of Priya's address). He cleaned both ACs, snapped before/after photos, Priya signed on his phone. He taps Mark complete.
✓ Aadhaar check-in 11:32 AM
✓ 4 photos uploaded (before · after · 2 units)
✓ Customer signed off · ₹1,888 due
Job time: 1h 16m · Tech wage: ₹158 @ ₹125/hr
See Jobs board → ₹
⏱ 12:50 PM · 2 minutes later6. GST invoice sent on WhatsApp · UPI QR attached
Auto-generated from the Job — zero typing
SevaSangam generates a tax invoice INV-0432 with HSN 9987, CGST ₹144, SGST ₹144, total ₹1,888. Sends it to Priya on WhatsApp with the UPI QR code baked in.
📲 INV-0432 · ₹1,888 · Pay to sharmaac@upi · GPay · PhonePe · PaytmGST collected: CGST ₹144 + SGST ₹144 = ₹288 (auto-prep for GSTR-1 on the 11th)
See Invoices → 💸
⏱ 12:52 PM · 2 minutes later7. Priya scans the QR · ₹1,888 lands in your account
Instant UPI · ₹0 transaction fee · same-day settlement
Priya scans the QR with GPay. ₹1,888 lands in your HDFC account. Invoice is auto-marked Paid. Priya now has 1 service done — she's eligible for an AMC pitch in 3 months.
✅ Payment received · ₹1,888 · UPI Ref XK7T29M48 · 12:52 PMPriya added to Clients · LTV ₹1,888 · Next: AMC pitch on 14 Aug
See Payments → What's NOT shown in this story (but SevaSangam handles)
📅 If Priya wanted Sunday morning, SevaSangam auto-checks Suresh's slot and route — picks the optimal one.
🔁 If Priya bought an AMC, the 2 visits per year auto-schedule themselves. Renewal pitch fires 30 days before expiry.
❌ If Priya didn't pay, auto-reminders go on day 1, 3, 7, 14 — escalating tone. No awkward calls.
🏢 If Priya lives in Brigade Apts, SevaSangam nudges you to pitch the whole RWA for bulk AMC.
🌐 If Priya prefers Hindi, WhatsApp message templates fire in Hindi. Auto-translation if needed.
💰 If your AMC book hits ₹2L+, NeoGrowth pre-approves a working-capital loan against the recurring revenue.